Refund policy

Damaged, defective, or misprinted items

If your t-shirt or mug arrives damaged, defective, or with a printing error, please contact us as soon as possible, preferably within 30 days of receiving it. Include your order number and clear photos showing the defect or damage.

Please contact us before returning an item. We’ll assess the issue and arrange an appropriate replacement, refund, or other remedy in accordance with applicable consumer law.

Lost or incorrect deliveries

If your package has not arrived, please contact us within 30 days of the estimated delivery date so we can investigate. Packages confirmed lost in transit will receive a free replacement.

If your order is returned to the sender because you provided an incorrect or incomplete address at checkout, you will need to pay the additional shipping cost to have it resent. This does not apply where the error was ours.

Your consumer rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law or other applicable consumer laws. The reporting periods above do not limit those rights.